Returns policy

Hassle-free returns

The product you have chosen does not meet your expectations? Would you like to withdraw from the purchase contract?
We give you 14 days to return your purchase with no problems.
If you have any questions, please contact us: zwroty@redbird.pl
You can also make a return by sending the unwanted product back to us, together with the completed ‘Withdrawal from the contract’ form, to the following address:

Red Bird
‘Returns’
Franciszka Plocka 7
94-106 Łódź

In order to process the return efficiently, the parcel should contain:
The returned product

• A completed ‘Withdrawal from the contract’
• Proof of purchase (e.g. receipt) or order number
• The parcel should be carefully secured so that the product is not damaged in transit.

Complaints
If the purchased goods are faulty or not in accordance with your order, you can lodge a complaint.
If the goods are found to be defective, you have the right to lodge a complaint within 2 years from the date of delivery and 1 year from the date the goods were found to be defective. Unless otherwise stated on the product.
If you have any questions, please contact us: reklamacje@redbird.pl
You can also make a complaint by sending the faulty product back to us together with the completed form to the address:

Red Bird
‘Complaints’
Franciszka Plocka 7
94-106 Łódź

In order to process the complaint efficiently, the parcel should contain:

• The product under complaint
• Completed letter of complaint
• Proof of purchase or details of the person for whom the order was placed

At the latest within 14 days of receipt of the parcel with the defective goods we will respond to the complaint and inform you of further action.